We would rather hear about a problem than have you take it elsewhere. Most issues are sorted out with a phone call to the depot.
How to raise a complaint
- Talk to the depot. Call (08) 6255 5309 or email info@perthrent-a-car.com.au with your booking reference and what happened.
- We acknowledge it within two business days and tell you who is handling it.
- We investigate and respond within ten business days. If it needs longer we will tell you why and keep you updated.
If you are not satisfied
Ask for the matter to be escalated to management. If we still cannot resolve it, you can contact Consumer Protection WA, who handle disputes between consumers and businesses in Western Australia.
What helps us help you
Your booking reference, the dates of your rental, the vehicle, and any photographs relevant to the issue.
This page is a draft for review and has not been checked by a lawyer.